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debbiecolli's profile

5 Messages

Friday, January 12th, 2024 10:30 PM

Verizon callers cannot leave a voicemail on my iPhone 14 Pro on AT&T service

At least four Verizon friends cannot leave me a voicemail on my iPhone (I have AT&T as my carrier). My iPhone 14 Pro rings and if I don’t answer voicemail doesn’t take over, actually nothing more happens. This is my husband’s phone and we spent over an hour with 611 to no avail. 

Accepted Solution

5 Messages

3 months ago

After calling AT&T a few times and getting passed around each time we finally found a woman in FLA who had the solution! She had Jeff power off the phone while she did some type of reset on her end. After the allotted time he powered it back on and she called him back. As she stayed on the line we had the friends on Verizon call and successfully leave messages! She was some one that we were transferred to from the regular 611. She stated that it was one of the firdt things a tech should try to fix the problem. 

Community Support

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231.2K Messages

3 months ago

Hey @debbiecolli, We hear you, let's share the information you need.
To answer your question, Your line may not be set up to use visual voicemail, which is a feature that allows you to see and manage your voicemails on your iPhone screen.

 

Alternatively, you can try some common troubleshooting steps that may help you fix the problem, such as:

  • Make sure you have the latest iOS update, and you set up voicemail on your iPhone properly.
  • Force close the Phone app, then reopen it.
  • Turn off cellular data, wait a minute or two, then turn it back on.
  • Restart your iPhone.
  • Call your voicemail directly by pressing and holding the number 1 on the keypad.

I hope this helps you resolve the issue, and if you have any further queries, feel free to contact us. 

Thank you for contacting AT&T Community & Forums,
Andrew P, AT&T Community Specialist

5 Messages

3 months ago

Just spoke with Apple. They said voicemail is carrier based and that Apple can't help me at all and to call AT&T back. 

5 Messages

3 months ago

Currently on phone with AT&T tech support. This is third person we have been passed to this morning. 

Community Support

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231.2K Messages

3 months ago

Hi @debbiecolli! We understand how important is the VoiceMail.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

1 Message

3 months ago

This is happening to me as well.  Everyone of my family and friends that have Verizon are experiencing the same thing when they call me.  It is clearly an issue with AT&T. Would love to know if anyone has gotten this resolved yet.  So frustrating!

(edited)

Community Support

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231.2K Messages

3 months ago

Hi @showell10,

 

We understand your concern. The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you,

Adam L

Community Forum Specialist.

Community Support

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231.2K Messages

3 months ago

Hi @debbiecolli

Good to hear that your concern as been resolved. Please feel free to reach back to us, if you have any further questions.

Donald, AT&T Community Specialist

4 Messages

1 month ago

I'm having the same issue. I've spent HOURS on the phone with Tier 1 and Tier 2 support and nobody can fix it. Any ideas???

4 Messages

1 month ago

I see you had your issue solved. After HOURS on the phone with AT&T nobody has come up with a solution for me. Do you know exactly what the representative did for you so I can call back and have them do the same for me??

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