3 Messages
Took my Max subscription after years with them
This is the worst company ever. Set an alarm for we signed up by pay thousands of dollars to start up my service. Then I find out that I was lied that our phone are upgrades because he downgraded all of our Phone's but I felt trapped. The store couldn't help me because I was helped in one of the targets, and the rep that helped me with the set up was the only one that could, but he wouldn't answer our calls. Once we could get help we will already trapped in the service. Now, years later, they just snatched our h b o max without any warning and all they can say is oops.. I promise I'm leaving AT&T. Horrible service!
formerlyknownas
ACE - Sage
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117.3K Messages
4 months ago
Huh? 🤦🏼♀️
Buying new phones, no matter what they are, is still an upgrade.
If you didn't select phones that you felt were truly better than the last phone that was your choice. You're supposed to know what you want to buy.
The only reason you would have lost it Max is if you changed your plan. Did you agree to a plan change? Think about it. Somewhere in the midst of buying new phones the person that sold you new phones suggested some new feature that was available to you and you said yes, which means you voluntarily changed your plan.
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mrswilliamhoward
3 Messages
4 months ago
I haven't made any changes at all. Same phones, it just stopped
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mrswilliamhoward
3 Messages
4 months ago
I even reached out and all I received was "so sorry" and "I can imagine your frustration "
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formerlyknownas
ACE - Sage
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117.3K Messages
4 months ago
If you haven't changed your plan then you haven't lost Max, you've just been signed out and they're having trouble signing back in again. Almost everyone was recently signed out and has to sign back in again.
Good grief
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ATTHelp
Community Support
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231.7K Messages
4 months ago
Hey @mrswilliamhoward,
This is not the experience we would like you to have, let's get you the help you need.
I am going to reach out to you in DM to look at account details and help you further. Please look out for a DM notification from us. Looking forward to speaking with you!
Please find the eligible grandfathered plans which has the Max access/subscription.
Unlimited Choice
Unlimited Choice Enhanced
Unlimited Plus
Unlimited Plus Enhanced
AT&T Unlimited &More Premium
Thank you for contacting AT&T Community & Forums,
Gary, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.3K Messages
4 months ago
Um ... OG Unlimited Elite too.
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