time zone setting

Hello @mollyp,  we understand where you're coming from, let's take a closer look into why the time zones are showing different on your  account summary.

To answer your questions, It appears that your account summary is showing two different time zones: Central Daylight Time (CDT) at the top during a call, and Central Standard Time (CST) in the breakdown of numbers and details.

Truthfully, this could be a software of hardware issue. The fact that you have a Microcell at home wouldn’t have any bearing on your service outside the home to a cellular network, it automatically updates its clock to correspond to your current time zone. If you're unable to connect to a network (for example, when you're on an airplane) use the Time settings to manually change the time zone on the Android device.
 
The Android retains the time zone change until you either change it again manually or re-enable automatic time zone retrieval. Press the "Menu" button on the Android, then tap "Settings." Scroll down to the bottom of the Settings menu, then tap "Date & Time." Tap the box next to "Automatic" to uncheck it.
 
 Please try a factory reset. To perform the hard reset, turn the phone off. Then press and hold the Volume Down and Power button for a few seconds. You may release held keys as soon as the exclamation mark appears on the screen. Press the following sequence of buttons: Volume Up - > Volume Down-> Power - > Volume Down. Well done! You have just performed a hard reset operation.

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

If you continue to seeing differences, you may want to contact the manufacturer of you device for more support.

Please feel free to reach out to us if you have any further questions/ concerns. We'll be happy to help you.

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist.

Thank you so much.  I can also add as a clue that my time format at bottom of date and time settings has a different time standing still at 1:00. It never matches or reflects the upper two correct time shown.  Is it because it is just an example on the last item?  Or is it hard set on a standstill of 1:00 or 13:00 in the format to screw my phone up?  I did factory reset it before reading this but not the way you described.  I can do this if it works better.  Please let me know.  Thank you again for your response!!

Hi @mollyp,

We understand and after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist,