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Issue: Cannot enable Wi-fi calling for Motorola one 5G ace.
Issue: Cannot enable Wi-fi calling for Motorola one 5G ace. This is a supported device per AT&T's web site. https://www.att.com/idpassets/images/support/pdf/Compatible-Wi-Fi-Calling-Devices-on-ATT-Network.pdf Following AT&T's instructions to enable Wi-Fi calling for this phone ... at step 3 "Select the Wi-Fi Calling switch to enable" but the "phone" app settings on my phone do not have an option for Wi-Fi calling. https://www.att.com/device-support/article/wireless/KM1428768/Motorola/MotorolaXT21135/ Per google's phone app info: If you can't see this option (the wifi calling), it will be because your operator doesn?t support this feature. But at your website you are saying that you are supporting wifi calling for this phone, So, any input on how to enable the wifi calling for my account/phone?
ATTHelp
Community Support
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231.6K Messages
1 month ago
Hello @nikosbek, we hear you and understand the importance of having enabled Wi-Fi Calling feature.
Let's get the help you need!
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Ken, AT&T Community Specialist
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