4 Messages
In How much time after my request to close number the number effectively close?
good evening, I have an American SIM with you because I lived there until a few days ago. Now I have returned to live in Italy. If I request the number to be closed, how many days will it take before the number is non-existent?
Accepted Solution
ATTHelp
Community Support
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231.7K Messages
5 months ago
Hey @Calulla
We grasp the question and we are here to answer your question and provide all information that you would need.
Once you submit the request, the number will be cancelled with immediate effect (non-existent), you will have a option to restore the number within 60 days. Once the 60 days period is completed, the number will be recycled.
Hope this helps, feel free to reply if you have any further queries.
Thank you for posting on the AT&T Community Forums!
Gary, AT&T Community Specialist
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ATTHelp
Community Support
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231.7K Messages
5 months ago
Hi @calulla! Let's get the help you need.
We recommended you to please reach out to our International Customer care at 1-314-925-6925 as they will be able to check the account information and help you further.
Hope the info helps.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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Calulla
4 Messages
5 months ago
I want only know if the number after my request result immediactly no existent or how much days later my request this happened is an easy question .
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ATTHelp
Community Support
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231.7K Messages
5 months ago
Hello @Calulla, hope everything is going well with you.
Thank you for reaching us, we are here to help you with the information that you need.
If you have a prepaid account the SIM auto cancels after 60 days if there isn't sufficient balance.
In case of postpaid you will have to submit a request for cancelation by calling to our customer support.
You can learn more about how to cancel a line on our website.
We hope this information helps. Please feel free to reach us if you have any further questions.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist
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Calulla
4 Messages
5 months ago
no, I have a contract with a debit to my bank account. but I'm not talking about what happens to the number if nothing is done. I am asking after having called the appropriate number and sent request forms the number will be IMMEDIATELY RESULT NON-EXISTENT OR NOT WORKING IF ONE PERSON CALL OR IF IT WILL TAKE A FEW DAYS FOR THE PROCEDURE AND IN THE MEANWHILE IT WILL ONLY BE TURNED OFF????
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Calulla
4 Messages
5 months ago
Thank you ❤🙏🏼
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ATTHelp
Community Support
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231.7K Messages
5 months ago
Hey @Calulla ,
You are most welcome, I am glad that I was able to help.
Please feel free to contact us if you have any further concerns.
Thank you for posting on the AT&T Community Forums!
Gary, AT&T Community Specialist
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