Have a google voice number in addition to my at&t number, want to use google voicemail only for google voice number

Hey there, snaok! We're here to help!

You'd want to reach out to Google Support and address any google related inquiries with them. Share more details about the goal you're trying to accomplish in regard to your AT&T voicemail so we can apply more research. We look forward to your reply!

Jonye, AT&T Community Specialist

I’m pretty sure that’s not true. Calls to your google voice number do not go to your ATT voicemail unless you are forwarding your google voice calls to your ATT number.

@ATTHelp 

This is my ongoing thread at google support, no luck:

https://support.google.com/voice/thread/145425130/conditional-call-fowarding-only-forwards-from-google-voice-number?hl=en

Should I use the google fiber link you provided for support?

@sandblaster 

My phone, lg k30, has multiple options under Call forwarding;

Always forward --off

Busy --- (att voicemail number)

Unanswered --- (att voicemail number)

Unreachable --- (att voicemail number)

When I follow the instructions on the google voice settings to activate my google voicemail, I get forwarded to a different voicemail.  I havn't checked if it changes those numbers yet.  This is nothing that I have changed except to activate the google voicemail.

I have both carrier voicemail and a Google Voice number with its own voicemail. I don't know what you've done, but there is no way that your AT&T voice mail is forwarded to Google Voice or vice versa unless you set it to do so. All calls made to your physical number will go to your AT&T voicemail. Any calls to your virtual Google Voice number will go to your Google voicemail

Thank you for the update, snaok.

As our ACE mentioned, Your calls are only going to forward to a different number if you have call forwarding enabled. Otherwise callers contacting your AT&T number will be directed to your AT&T voicemail. It's best to continue to keep in contact with Google Support for all your Google inquires. if you have additional AT&T related questions, please let us know. 

Thank you for connecting with the AT&T Community!

Jonye, AT&T Community Specialist  

There are two features at work here.  Call Forwarding and Voice Mail.  They are separate, but interact.  If you have two numbers with call forwarding and voice mail, and you forward between them, you may get confused.

I have seen some systems that have Conditional Call Forwarding set so that if the target number for the Call Forwarding is busy or doesn't answer within some threshold time, that the CCF stops the forwarding and sends the caller to the mailbox of the original number that was called.  It's a neat trick, and may cause you some confusion.

I think I'd probably draw a state diagram showing both of your numbers and both of your voicemail boxes.  Then draw lines between the boxes showing the reasons why a call would go from one box to another.  Something like this:

@JefferMC

Oooo.  Flow chart!  Nice! 

@JefferMC 

I am not good with state diagrams but I did the best I could, this is what I understand to be going on. 

-The first image is what I want.

-The second is what happens when I deactivate google voicemail and the way it was.

-The Third is what happens when I activate google voicemail.

I would have interrupted your drawing at the block where you put the phone in.  That's not one block.  At that point there's the Phone's built-in Calling app and separate from that a Google Voice app.  Your Google Voice app is handling Google Voice calls and the Phone's Calling app is handing the carrier calls.  So each one can have its on voice mail handling and they should be independent of each other.

HOWEVER, if you have done something like Call Forwarding on one or the other number (or the Good Lord help you if you've done both), then only ONE of those two apps gets the call.

@JefferMC 

I would have interrupted your drawing at the block where you put the phone in.  That's not one block.  At that point there's the Phone's built-in Calling app and separate from that a Google Voice app.

There is some confusion here, I have had google voice for a number of years.. before there was an app, so I don't have the app.  I spent some time in the past couple of days trying the app to see if it would be different.  It doesn't appear so.  These are the settings I think are the closest I can find, neither of which does what I want.  The first is the setting on the legacy google voice (web) page for activating voicemail, the second is the setting on google voice (the app) for incoming calls which I don't quite understand.

Thanks for your help.