AT&T Wi-Fi Calling

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@iCloudOne wrote:

It was 3gb capped at time of post

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What is IT? And which of the 200+ posts do you mean?

Hi Tim,

I live in rural area.  There is an unreliable / unusable level of service in our home.  We do have good internet and wi-fi.  Was happy to see wi-fi calling, however, it's been extremely inconsistent in that it comes and gos from the phone, even when it's turned on. 

After some research, I've found a work around.  Turning Airplane Mode on, then manually restarting wi-fi results in the wi-fi calling option coming on, and staying on.  Seems it's a software issue, related to whether or not the phone thinks it has traditional service - in which case it disables wi-fi calling.

Just wondering if AT&T is aware and plans to address this issue?

Thank you,

Derek

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@DRMDRM wrote:

Hi Tim,

 

I live in rural area.  There is an unreliable / unusable level of service in our home.  We do have good internet and wi-fi.  Was happy to see wi-fi calling, however, it's been extremely inconsistent in that it comes and gos from the phone, even when it's turned on. 

 

After some research, I've found a work around.  Turning Airplane Mode on, then manually restarting wi-fi results in the wi-fi calling option coming on, and staying on.  Seems it's a software issue, related to whether or not the phone thinks it has traditional service - in which case it disables wi-fi calling.

 

Just wondering if AT&T is aware and plans to address this issue?

 

Thank you,

 

Derek

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There is nothing to address...  The oem has a level that the signal DBM has to be at for it to connect to the network for a call and thats how it works.  I know it stinks but they made it that way...

Hi Derek,

I definitely understand the frustration.  My brother lives in a rural area as well, and relies on Wi-Fi Calling to stay in contact.  @GLIMMERMAN76 is correct that there isn't much that can be done to ensure consistent Wi-Fi Calling connectivity.  When I am at my brother's house if I have similar issues, I do use the airplane mode work around to ensure it only uses Wi-Fi and doesn't try to use cellular.  However, if you have features that require cellular to work, then there is that draw back.  I wish I had a better answer.

Thanks

Tim, AT&T Community Specialist

@ATTTimCS Yeah, sort of, except that AT&T *could* allow the phones that are the absolute best at handling this, onto the full feature-set.

Phones like the Nexus 5x, 6P, and the whole line of Pixels, those were designed *specifically* with WiFi calling as primary, in-mind. 

Some of the OnePlus phones get absolutely great WiFi calling reviews as well, and there are others, but most aren't branded (hmm... interesting fact), and therefor unusable.

Ask a Fi user, with one of the Google phones listed, how much issue they have with WiFi calling (you won't get many responses on a forum, it "just works").

The truly goofy thing is, I know they lease or contract airtime from AT&T, since they're a MVNO operator, ultimately (albeit a very "special" one).  

Comcast is working on this too, but so far isn't wildly successful.

Just sayin', pot, kettle, black, that kind of thing... ;-]

@pgrey

Comcast May make a go yet.  During the post Irma hurricane devastated Florida, Xfinity opened up its Wifi connectivity to all cell phones, not just its own customers.  I regularly have to dismiss xfinity Wifi which is surprisingly strong in neighboring towns.  

Other carriers are excepting non carrier phones.   My old Pixel for example, is being used with Wifi calling on Republic wireless, which promotes its Wifi calling as top notch.

@pgrey

Project Fi does not use ATT for any service....  Its Tmobile Sprint and USCC....  That is the sole reason I don't use project fi after beta and alpha testing it.  I thought there wifi calling was just as good as ATT's but worked a little better on marginal areas....

I take it that means that aside from the data cap (which was 3gb at the time when I wrote my thoughts and has since been upped to 22 gb), you agree with my feelings on the MicroCell spin tactic?

When will the Wifi calling be supported for the Nexus 6p?

I have very bad AT&T reception at work, most every uses WiFi Calling, but my phone (Nexus 6p) does not support WiFi calling only through AT&T. Why does AT&T restricts some phones?