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jen733's profile

New Member

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1 Message

Thu, Jun 30, 2022 8:44 PM

AT&T Call Protect not working

I've had AT&T Call Protect for a while now, but today, I am getting numerous spam calls. When I open the Call Protect app, it isn't showing all of the calls that are coming through. I disabled this app, enabled and restarted my phone... still getting calls coming through. Is there any fix for this?

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

1 分钟前

Hi, ! Allow us to share an update about AT&T Call Protect and other ways you can protect yourself from spam calls.

 

The AT&T Call Protect app sunsets soon. You'll find the same features in the AT&T ActiveArmor mobile security app. You must download the AT&T ActiveArmor mobile security app to avoid service disruption. Once AT&T ActiveArmor mobile security app is installed, uninstall the AT&T Call Protect app. The ActiveArmor mobile security app combines both call and network protection with the safety and security benefits of the AT&T Call Protect and AT&T Mobile Security apps. 

 

Here's how to set up AT&T ActiveArmor:

  1. Download the app from the App store or Google Play store.
  2. Open the app and tap Next or Get Started.
  3. Choose your level of service: Free or Advanced.
  4. Read and accept the Terms & Conditions.

The basic features of AT&T ActiveArmor mobile security are freeto all AT&T wireless postpaid and prepaid customers.

 

You can upgrade to include advanced mobile security features for $3.99/per mo. per line if they are not included with your price plan.

 

Learn more about the AT&T ActvieArmor app by viewing our support article.

 

Please let us know if you have additional questions.

 

Jonye, AT&T Community Specialist

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