Contributor
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2 Messages
Unlimited Plus Plan - 22GB of data plus 10GB of hotspot
Does this mean you get 22GB of high-speed data per line AND 10GB of high-speed hotspot for a grand total of 32GB of high-speed internet data PER LINE?? Or does the 10GB of high-speed hotspot count towards your overall total of 22GB of high-speed data??
formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
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camman68
Tutor
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9 Messages
7 years ago
It sounds like everyone is saying that ATT doesn't enforce their data plans and it's normal that they have no idea how much I've used. You are 100% sure that I can continue to use as much data as I am currently using and I won't be throttled? I can ignore all of these text messages that say I'm running out of data and my speeds are going to be throttled? And you know for a fact that the 10GB limit on the website isn't enforced? Having ZERO data remaining before I'm half way through my billing cycle isn't acceptable!
I guess you have all been customers of ATT for quite a while so you know whether or not they enforce ANY of their data limits. If all of this is correct and you're sure that I can use as much high speed data as I want/need, whether it's on the phone itself or using the hotspot, then I won't worry about it. I'm still skeptical.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@camman68
The only part I'm saying isn't being enforced is the 10GB tethering. I can't guarantee when they're start enforcing, but I know of a guy that did 90GB of tethering on his phone in the last week (over two days).
You also seem the think that the slowdown is going to be unbearable and constant. That's not the experience that most people have. It's only while the tower is slow, once it speeds up you're back to normal. I hit 30GB last month on my line with the same 22GB and never noticed any more slowness > 22GB than < 22GB.
To me you have three choices:
Wouldn't you like to have unlimited and not worry about it? Maybe you can. If you're in a rural area and you're getting good speeds, it's unlikely your tower is being taxed.
The 10GB might kick in at some point, I don't know why they haven't yet, it's been 5 months.
You can track this on your phone once they start counting it.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@camman68 If you're getting text messages that say you're "running out of data and my speeds are going to be throttled" it makes me wonder if you are on an Unlimited Plan...
@GLIMMERMAN76 Do you get such texts? Mine's just a hotspot, but I'm surprised they don't message my phone if that's the case.
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camman68
Tutor
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9 Messages
7 years ago
Current plan
AT&T Unlimited Plus $165.00 /mo.per month for 3 devices
You used 19.68 GB this bill period. Your 5-month average use is 12.06 GB.
Plus under "details" it says "Available per device, per month. After 10GB, speed slows to 128Kbps. Connected cars, Hot Spots, and Wireless Home Phone & Internet devices aren’t supported."
So can I still get a stand alone Hot Spot? Or is that "not supported" with my current plan? (I'm not going to spend $200 for a device if service isn't supported.
Plus, I can't order anything online and they don't sell these in any of the stores I've been to. According to them, I attempted to purchase a SIM card in 2014 but the purchase was never finalized. No one at ATT can get the old archived cart removed from "both" of their systems. They say that the cart is in the old system but not in the new system. When they attempt to delete, it repopulates that evening. They are blaming this on the fact that I was on an old AllTel plan before Alltel was absorbed into ATT. . Even though I am now on a regular ATT plan, they can't seem to get this fixed.)
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@camman68 You've already got two devices! Then the hotspot is a no brainer for an additional $20! Use the hotspot until you can run it out of data and if it does slowdown, you've got the 10GB on the phone still, right?
This page makes it clear you can get a hotspot http://att.com/unlimited
Okay, maybe it's not "clear" but the sentence is saying the 10GB is relevant unless you have a hotspot device, because a hotspot device doesn't have that constant since all it does is hotspot. Does that make sense?
I got the Velocity hotspot since it was available in a GoPhone version for $60 at Best Buy; that's the version I have and I've used it on a AT&T non-gophone plan; as far as I know it's the same as the $100 white, non-GoPhone version (the counter on the screen might work differently/better on an actual GoPhone plan).
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AffinityTalk
Contributor
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1 Message
7 years ago
Apparently there's a great deal of misinformation at AT&T. I've made several calls and gotten different answers on every call. Nobody at AT&T or HBO can tell me how to get my free HBO Go without subscribing to DirectTV Now (the fine print says you have to subscribe to Direct TV Now). One rep. says my hotspot counts against my data. The plan says I'm sharing 22 GB of data between my two phones but that isn't how it was pitched to me. I watch primarily DirectTV Now which isn't supposed to count against my data but it does (the rep inferred I might not be sharing all of my data usage patterns with him and there was no way this was happening). Basically I'm paying top dollar for lots of frustrations. Oh, and check your DirectTV Now payment history. I signed up for the $35 per month plan for a special price of $10 per month and they billed me $17.50 for 1/2 month and $35.00 the next month. It took 2 two phone calls and 3 transferred calls to clear that up. The bottom line is AT&T has the best wireless phone service but everything else is filled with transferred responsibility, customer guilt inferences and lots of fine marketing and legal print that nobody ever reads until they have issues.
I have the AT&T Unlimited Plus Plan with Unlimited Talk & Text, 22GB data, 10GB Hotspot, Free HBO(ha!ha!) <> 2 phones
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
Hopefully that answers the 2 big questions. As usual they keep changing things. Hopefully have not altered the sign up for HBO again.
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wjereb
Guru
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483 Messages
7 years ago
I just spoke to a rep at AT&T and he stated that the 22GB is total for all lines combined. He also stated that the 10GB for tethering is per line which makes ZERO sense. I have 4 smartphones, an iPad and a mobile hotspot. If you just count the phones and the iPad that's 50GB of tethering but I am subject to a slowdown if we exceed 22GB. I think I read somewhere on AT&T's site where it said per line but I haven't been able to find it again.
Can anyone verify what the correct answer is?
Bill
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