Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need your talk or text logs?
Sedavey92's profile

Contributor

 • 

3 Messages

Wednesday, October 16th, 2019 5:27 PM

No longer seeing delivery/read receipts in massaging

I am no longer able to view read receipts or delievery receipts to other android users, bit none of my setting options have changed. How can I get this back?

Accepted Solution

Official Solution

Community Support

 • 

232.7K Messages

5 years ago

Hello @Sedavey92,

 

We are here to help! Advanced messaging has been updated and not all devices are optimized to support it. Its possible that the receivers of your messages cannot support the feature. Check out this page on Advanced messaging for more information. Thank you. 

 

Makaela, AT&T Community Specialist

Community Support

 • 

232.7K Messages

5 years ago

Hi @Sedavey92!

 

Let's figure out what's going on with your messaging app!

 

You might be able to find a solution by using our Troubleshoot & Resolve Tool. Just click the link, select your device, and then select Messaging under the Service/Network Issues section.

 

Let us know if this helps!

 

Cameron, AT&T Community Specialist

Contributor

 • 

3 Messages

5 years ago

Hello,

Thank you for your response. I tried this and it ends up with having to choose between 3 options: cannot send messages, receive messages, or both. However, I can send and receive messages - just not see if they've been delivered or read.

Thank you,

Sarah Davey

Contributor

 • 

3 Messages

5 years ago

I have a galaxy S9 and my husband has the S8. We never had this problem before the update, is that normal?

Community Support

 • 

232.7K Messages

5 years ago

Hi @Sedavey92,

 

This is currently a known issue that we are working to resolve as soon as we can. We apologize for the inconvenience.

 

Darais, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.