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Canisomnia's profile



2 Messages

Thu, Apr 18, 2019 2:07 AM

Group text hasnt been working for 5 weeks.

My group text on my samsung galaxy s7 edge hasnt been working for a long time now. Whenever i send messages, they turn orange and fail. I also cant see thumbnails for sent images in group text, but I can load them by clicking on them. I have already called customer support twice, and their solutions fix the problem once or twice and then stop working completely. I've reset the messages app and cleared its data 15 times now at least. How can this be fixed? The group chats have stayed well under the 10 person limit.


Community Support


172.6K Messages

3 y ago

Hi, @Canisomnia,


We'd love to help you with this messaging issue. To do so, we'll need some account information.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

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