1 Message
Dropped call from people who use Verizon as a carrier
I have a small business and use a wireless phone to answer my calls to # 570-506-4390. I use an answering service -Called Smith AI and I have my calls forwarded to them to answer and set up appts. It came to my attention that when people who have Verizon as a carrier call my office number it rings once and then silence so typically they disconnect. This does not happen with ATT carrier customers? This is costing me business!! I've spoken with your engineers before and they blame Smith ai and Smith ai's engineers say it's an ATT problem. I need you to speak to each other and get this resolved!!!
Please respond to me!
ATTHelp
Community Support
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232.1K Messages
13 days ago
Hi @Petcarl24,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Andrew, AT&T Community Specialist.
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