Contributor
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1 Message
Bill
My husband called AT&T and talked to them about our phone bill and asked them why it was high and they told us we had data charges a lot of data charges and they said that if we switch to the unlimited data that we don't have to worry about paying for they data charges so is there anyway you can help me please thank you
sandblaster
ACE - Expert
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64.7K Messages
8 years ago
Help you with what? If you want to switch to the unlimited data plan, you can do that online but you must have either Directv or Uverse tv service at the same address to qualify for that plan.
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kdfederer
ACE - Expert
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13.1K Messages
8 years ago
Otherwise, check you phone settings and see what apps are using the most data and disable them from using cellular data so that they only use Wifi.
There are other settings that force the phone apps and updates to only use wifi.
That is one way of curbing high data usage.
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Rayosun
Professor
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1.9K Messages
8 years ago
Additionally, if you have an Android, be wary that apps can run in the background. Disabling background data usage can help you save a lot of data on a Mobile Share plan.
On an iPhone, if you are watching videos over wifi but the signal is somewhat bad, it can use your cellular data if you have Wi-Fi Assist on. Be sure to turn that off! Small tips but they go a long way. 🙂
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
If you switch to unlimited you will lose tethering / hotspot features.
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