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Worst customer service ever

I have been trying to fix my voice mail for over a week. I have now called 7 times. I have been on hold for over 40 minutes tonight. No help. Over 7 hrs wasted. Tech services can’t fix it. Two people were supposed to call me back but never did. I don’t know how they can stay in service. Worst worst worst. And they wonder why I don’t want any other service from them!!!!

Responses

ATTHelp

Community Support

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231.9K Messages

3 years ago

Let's get your voicemail back on track, @Pmoser.

Please provide us with more details about what's going on with your voicemail, that way we can get you the help that you need.

We'll be here ready to assist!

Jasmine, AT&T Community Specialist

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P

Pmoser

New Member

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3 Messages

3 years ago

The visual voice mail says visual voice mail is unavailable and has for over a week. Att changed the number of digits needed for voice mail from 5 to 7 to 15. I reset my vm POW to 8 digits.

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P

Pmoser

New Member

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3 Messages

3 years ago

By the way you can call me or text me

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ATTHelp

Community Support

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231.9K Messages

3 years ago

We appreciate your reply @Pmoser!

What device/cellphone are you using at this time? Is the device AT&T-branded or was brought from a previous carrier?
After resetting your VM password to 8-digits, were you able to access the VM feature?
Have you had previous problems with VVN on your device? Are you accessing VVM by AT&T Visual Voicemail Mobile App or has it been pre-installed with your device?

Fill us in more details.

Dwight, AT&T Community Specialist

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Pmoser

Worst customer service ever

ATTHelp

Pmoser

Pmoser

ATTHelp

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