Can't edit exiting contact or add new contact in my address book

I've been experiencing the same problem for several weeks now, with no respite.

Hi @JimShelf, we understand that are facing a challenge with editing contacts/ addition of new contact, and we wish to guide you to the right direction:

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This isn't an account specific problem.  MANY people have the exact same problem.   There's one reply above to my post, and I've seen other posts on this forum with the same problem.  And just because you don't see a ton of comments here doesn't mean it isn't an ATT problem.  The help page doesn't help.  It only says to do what we try to do, which doesn't work.

BTW, the error code (error 305) indicates a proxy error on the ATT end.

So, let's see...

How about all people who read this post, try to add names to your address book or edit existing contacts, and let us know what results  you get.

I have the same problem.  I spent about an hour on the phone with a support person who was not familiar with the address book.  Very painful.  She said she will inform her supervisor about the problem.

I REALLY DON'T THINK ATT CARES ABOUT THIS FEATURE.

If ATT programmers were employed by Amazon they would be fired within a week!

The only way I've found to add a name & number to your address book is from your call history tab.  When you look at the list of incoming and outgoing calls, you'll see in the right hand column called "Actions".  The little icon appears to me to be a book and a pencil.  You'll see a red plus sign on the icon.  If you click on the icon, a pop-up window comes up.  You can add the name of your choosing in that window.

But, be VERY CAREFUL to do it right.  You only get one chance.  Once it's added to your contacts list, you can't edit or change it.  You'll be stuck with the 

"An error has occurred in Address Book, please try again. (code 305)" message.

And that pop-up window doesn't always come up.  I've had to, log out of my account then log back in to get that "feature" to work

Apparently "rigorous software testing before going live" isn't in someone's vocabulary...

This is just curiosity on my part. As many address books or directories available on several devices, what's the need or purpose of the address book in the phone portal? I don't have the service or I'd look at it myself, I did some searching but can't find what the portals address book is intended for.   

Well, as someone who doesn't have "many address books or directories available on several devices", I'll tell you what I use the address book for.  While working from my computer when I'm at home, I can call someone in my address book over my VOIP phone.  I can and have made three-way calls.  I can have multiple windows open while working, the ATT phone page, maybe a window with an excel spreadsheet open, or a Word document open.

As someone who's managed software development and software support activity teams for decades before retiring, I wonder how and why an entity would allow their software to go "live" for  the end users without the rigorous testing needed.  Yes, decades.  I had an email address from DARPA in the mid-70's, longe before Al G "invented" the internet.

The phone portal used to work just fine.  Parts of it work.  Parts are a royal PIA. I can't tell if ATT can't figure it out or just doesn't care.

We'll have to wait and see, I suppose.  But it's a helluva way to run a railroad, as the saying goes. 

So, you can pull a number out of the portal and click it and it will call it? That's what I'm understanding. Like I said just curious. By many directories I was referring to, cell phones, home phones that can have directories, emails as well as contacts on the computer. That's the ones I have that I use and of course both the home and the cell phones can call from the directory and do 3 way calling. I can see an advantage if you can pull up your portal directory and click on a couple numbers to set up three way calling quickly. Not trying to tick anyone off, just trying to get a feel for what it would be used for that other directories can't do. 

TBH…the portal for ATT Voice is ridiculously complicated and convoluted.  I’ve forwarded my calls to my cell while on vacation using the star code and the OSCID is super but I use the contact list on my phone.   🤷‍♀️

Yeah, sure, there's million ways for people to manage their info.  I choose to only use my cell phone occasionally, and really only carry it for emergencies or the occasional SMS message.  I don't use social media of any sort.  I found it to be a total waste of my time.  I don't walk around with my cell phone glued to my face.  

So call me a dinosaur if you want to.

This thread is about a company that offered a tool to its customers.  Apparently a lot of these customers use it, or try to.  Then the company made changes.  These changes to software apparently were not rigorously tested before the changes went live.

Now the tool has "features" that used to work but don't work today.  The company apparently doesn't know or care, given their responses which give instructions and refer users to pages with steps that plain don't work.  They have staff answering calls and chats that know nothing about the tool in question or the problems with that tool.

So manage your contacts however you want.