Teacher
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3 Messages
Caller ID shows "Unavailable 1"
Recently. I've been getting calls that register on the caller ID as "Unavailable", and the phone number shown is just "1". Is there a way to block these calls?
Teacher
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3 Messages
Recently. I've been getting calls that register on the caller ID as "Unavailable", and the phone number shown is just "1". Is there a way to block these calls?
megynwhite
Contributor
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3 Messages
9 years ago
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megynwhite
Contributor
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3 Messages
9 years ago
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megynwhite
Contributor
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3 Messages
9 years ago
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Fuzzy71
Contributor
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1 Message
9 years ago
Like the "do not call" list ever works.
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jgabele
Contributor
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1 Message
9 years ago
I used to get these calls occasionally, but recently I am getting at least five or six a day, at all hours. As mentioned above, NOMOROBO lets only one ring through, but this many calls a day is ridiculous! I normally am up late and try to sleep late in the morning. I can't turn my ringer off because I do get important calls. This should be considered illegal harassment!
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Zaylyn
Mentor
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28 Messages
9 years ago
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tessa7
Tutor
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5 Messages
9 years ago
Good Luck.
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novalyc
Contributor
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1 Message
9 years ago
They have called us for the past 3 months. Since we got AT&T. Never before this. I have answered the phone a few times and they would just hang up. Today my husband answered and a man talk to him (although it was hard to understand him through his thick Indian accent). The man claimed to be calling from the US Treasury. Then proceeded to call my husband an ***. My husband give me the phone where I asked to speak to a supervisor. He then continues to call my husband as *** many times before he informs me he's the supervisor. I reply by saying this, "No supervisor would just call us and go on calling a person an ***. Why are you calling? What is this pertaining to?" He says well if you husband wasn't such an *** I would have told him! I then started saying I couldn't understand him and to please stop mumbling. You don't call people and mumble if your with a real company. He hung up on me. So this is NOT a real company! I believe they are people out to try and scam money! If anyone talks to you immediately ask for a supervisor on the terms that you can not understand the person and the phone. If they don't give you one then they are NOT a real company!!
[Edited to comply with Guidelines]
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skeeterintexas
ACE - Expert
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27.9K Messages
9 years ago
WHY in the world would you answer that call? If I don't recognize a name, I don't answer.
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ufo_t2
Former Employee
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33 Messages
9 years ago
I'm surprised customers are still having a hard time with this issue.
This is a known issue with customers, we've known about it for some time, and there is a way to block these numbers from calling you. Unfortunately, it's not as easy as going into your Voice settings and clicking a few buttons.
What you need to do to block the numbers is call tech support - tell them you are receiving calls from the number "1", and wish to have those calls blocked. The support agent will need to contact a different department by chat called UARC -- Uverse Advanced Resolution Center.
The UARC team will create a ticket that goes to a 3rd department - this one specifically handles call routing issues, and is tasked with blocking calls from "1". As part of the ticket creation process, you can request to have a UARC agent contact you once the block has been initiated, and they will do so. I does normally take 24-48 hours to complete the ticket, as the team in charge is fairly small (only a handful of techs).
Trust me - I work on the UARC team, we see this every day. Easy ticket to make, easy fix, but we don't know you're getting the calls unless you tell tech support.
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