txyank's profile

Mentor

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72 Messages

Tuesday, November 7th, 2023 9:27 PM

running of fiber line to new poles

I live in an area that has underground utilities.  I would like to upgrade to the fiber line before the end the copper service. They tell me that fiber lines will not be run to where my copper line currently connects to. There is a fiber line that runs on poles across a drainage ditch, but they cannot connect to that line as their line would have to run over my pool. There are 3 poles on the south side of my house across the drainage ditch that have electric run for 2 houses across the ditch, but no fiber line was run. If they had run a fiber line on those poles, there would be a place that a fiber line could be run to my house. Does anybody know who I can contact to see if they plan on running a fiber line on those poles? The only numbers I find are for having someone come out and add a fiber line, and I have had many come out, but not installed because they didn't know where they would run the line from. My time is running out they tell me.

Accepted Solution

Official Solution

Expert

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19.1K Messages

4 months ago

Upper right where your profile is next to the notification bell, have to be logged in to see it 

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Community Support

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229.9K Messages

4 months ago

We understand your concern with regard the AT&T Fiber upgrade that you need @txyank. Let's guide you in the right direction.

 

In an effort to ensure our customers have the latest home-internet technology, and aren't impacted as we continue to retire our copper networks, we're proactively offering customers better internet options.

 

Check for Availability of AT&T Fiber at your address to see whether we offer AT&T Fiber at this time. Sometimes your neighbors may be eligible for AT&T Fiber but your home is not. If this is the case, AT&T Fiber may not be available to your home yet, because your neighborhood is at the edge of our Fiber footprint.

 

Please Subscribe to get notified when the service is available for you.

 

Hope this helps!

 

ChrisM, AT&T Community Forums Specialist.

Mentor

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72 Messages

4 months ago

fiber is available for my address. The problem is the fiber line runs behind my house. The techs that came out to upgrade me to fiber, told me that they could not connect to that line as it would mean the line to my house would have to go over my pool, and they can't install it that way. That line is to the east of me. There are some poles to the south of me that if AT&T would run their fiber line on those poles, they could then run a fiber line to my house with no problem. My problem is finding out who runs the lines on the existing poles and getting them to run a fiber wire on them.

Community Support

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229.9K Messages

4 months ago

We get you @txyank, please meet us over a Direct Message to assist you further, as we need your account specific details to validate.

 

Lookout for a chat notification next to the bell icon in the top right corner of the page.

 

ChrisM, AT&T Community Forums Specialist.

Mentor

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72 Messages

4 months ago

Where are we going to do the direct messaging on the AT&T site or what?

Mentor

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72 Messages

4 months ago

That was one big waste of time. After an hour and no communication a message popped up with the following: Hi John, upon reviewing your account. I recommend that you report your concern to our customer support at 800.288.2020, and have a ticket raised for Rearranging Outside Wiring. Later contact our Buried wire Center at 800.924.9420 (Monday - Friday, 8 a.m. - 6 p.m. EST.) along with your ticket number. This response makes no sense at all. I've already been told by AT&T that the fiber will not be buried like the copper. I will have to connect to overhead lines.

(edited)

Former Employee

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22.1K Messages

4 months ago

If fiber is not already on the poles, not part of the planned deployment which has been completed if addresses show availability.

While the intent is aerial fiber should be aerial to the house, you can request burial service to go down the pole, around edge of property till approaches the house. Of course you are agreeing to paying for that burial. ATT local contractor used, once they bill ATT then you’re billed so agreeing to an unknown future cost. I would estimate $1000 not knowing total length, or if any boring will be required under surfaces such as sidewalks, alley, patio, etc. 

Or hire a local company to install underground conduit from pole to house with pull string (mule tape) before installation.

Mentor

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72 Messages

4 months ago

You apparently did not understand my post. I currently have underground utilities, phone included. I have no objection to the overhead line to the house from the pole. The problem is where the fiber line is running is on the other side of a concrete ditch. The line would have to run over my pool, which is not allowed. The only solution I can see is to connect to that line and extend it to the poles that are across another concrete ditch on the south side of my lot so when the tech puts in the equipment he can then legally connect to a wire on the pole on the south side of my property. AT&T says that the fiber line will not be buried in my area.

Former Employee

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22.1K Messages

4 months ago

What would you estimate the total fiber loop to be if ran your method?

Fiber line for aerial is max 500 ft or about 3/4 of a standard city block (660/feet).

A possible solution is to place a private pole in your yard that would align with the edge of house…

Pole on other side of ditch to pole in yard then to house using a path that avoids crossing your pool.

Of course then the question is who is paying for the pole and installation which in my area is performed by the local power company.

(edited)

Mentor

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72 Messages

4 months ago

Shorter than what it would be if they were allowed to run the wire over my pool.

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