running of fiber line to new poles

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Hope this helps!

ChrisM, AT&T Community Forums Specialist.

fiber is available for my address. The problem is the fiber line runs behind my house. The techs that came out to upgrade me to fiber, told me that they could not connect to that line as it would mean the line to my house would have to go over my pool, and they can't install it that way. That line is to the east of me. There are some poles to the south of me that if AT&T would run their fiber line on those poles, they could then run a fiber line to my house with no problem. My problem is finding out who runs the lines on the existing poles and getting them to run a fiber wire on them.

We get you @txyank, please meet us over a Direct Message to assist you further, as we need your account specific details to validate.

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ChrisM, AT&T Community Forums Specialist.

Where are we going to do the direct messaging on the AT&T site or what?

That was one big waste of time. After an hour and no communication a message popped up with the following: Hi John, upon reviewing your account. I recommend that you report your concern to our customer support at 800.288.2020, and have a ticket raised for Rearranging Outside Wiring. Later contact our Buried wire Center at 800.924.9420 (Monday - Friday, 8 a.m. - 6 p.m. EST.) along with your ticket number. This response makes no sense at all. I've already been told by AT&T that the fiber will not be buried like the copper. I will have to connect to overhead lines.

If fiber is not already on the poles, not part of the planned deployment which has been completed if addresses show availability.

While the intent is aerial fiber should be aerial to the house, you can request burial service to go down the pole, around edge of property till approaches the house. Of course you are agreeing to paying for that burial. ATT local contractor used, once they bill ATT then you’re billed so agreeing to an unknown future cost. I would estimate $1000 not knowing total length, or if any boring will be required under surfaces such as sidewalks, alley, patio, etc. 

Or hire a local company to install underground conduit from pole to house with pull string (mule tape) before installation.

You apparently did not understand my post. I currently have underground utilities, phone included. I have no objection to the overhead line to the house from the pole. The problem is where the fiber line is running is on the other side of a concrete ditch. The line would have to run over my pool, which is not allowed. The only solution I can see is to connect to that line and extend it to the poles that are across another concrete ditch on the south side of my lot so when the tech puts in the equipment he can then legally connect to a wire on the pole on the south side of my property. AT&T says that the fiber line will not be buried in my area.

What would you estimate the total fiber loop to be if ran your method?

Fiber line for aerial is max 500 ft or about 3/4 of a standard city block (660/feet).

A possible solution is to place a private pole in your yard that would align with the edge of house…

Pole on other side of ditch to pole in yard then to house using a path that avoids crossing your pool.

Of course then the question is who is paying for the pole and installation which in my area is performed by the local power company.

Shorter than what it would be if they were allowed to run the wire over my pool.