Contributor
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2 Messages
Can not call out nor receive calls. Phone indicates Line in Use
Hello, I am unable to get assistance with my issue due to not being able to use my phone line.
Since Saturday morning (8/5), I am unable to use my phone. At first, I thought it was the telephone itself and used another. I got the same no tone sound with that one. I had then brought a new phone and it too has no tone sound. The new one has a display that constantly states, "Line in Use." The website only has a phone number for tech support. I used the chat to tell an agent the issue but told me to call tech support even though I can't use my phone line. He/She then written he/she will make a note to the manager to see if the manager will open a ticket on my behalf and I'll be emailed.
It has been just one business day, but three days of not having a phone.
How do I get in contact with ATT tech support to view my issue?
ATTHelp
Community Support
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231.6K Messages
7 years ago
Hello @pdunn-user!
I understand how not being able to use your Home Phone can prove to be problematic, and would love to help get this situation taken care of for you!
I invite you to send us a private message to @ATTCares with your full name, and the phone number associated with this account. With this information, we will be able to work together to resolve the problem. Thank you in advance for this information!
I look forward to speaking with you again!
Jordan, AT&T Community Specialist
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pdunn-user
Contributor
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2 Messages
7 years ago
Thank you for the reply, sometime on Tuesday (8/8) before I got home from work, the phone line was no longer indicating "Line in Use" and I did hear a dial tone.
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ATTHelp
Community Support
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231.6K Messages
7 years ago
Hello @pdunn-user!
I’m so glad you are no longer having this issue! Please let us know if you require any further assistance.
Have a great rest of your day!
Jordan, AT&T Community Specialist
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