Contributor
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1 Message
How to Change Number to Which Validation Code Is Sent
I am trying to set up a MyAT&T account. The validation code is being sent to my phone number (I don't have text or voicemail on the phone), so I want to have the validation code sent to an email address or cell phone.
I have spent an hour being routed to various customer service representatives. It's really pathetic how many times I was told I was going to be connected to someone who could help me, only to find that I was sent back to the original menu and the general customer service 800 number.
It seems like such a simple question.
ATTHelp
Community Support
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231.6K Messages
6 years ago
Good afternoon @peachesmcpowell we want to apologize for the inconvenience, Now we are going to let you know how you can set up your AT&T Email as fast as possible, We have already assigned a specialized team to be in charge of everything regarding this kind of topics, They are our digital assistance team, you can get in touch with them calling at 877-267-2859, you will be on great hands, and they will help you out getting this done, do not hesitate to contact us back anytime you need it, We are here to help! -ATTCares
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shnzer
Teacher
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44 Messages
5 years ago
i need to do this also, not add email, but change phone to landline not cell for validation...
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spoom2
Expert
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19.4K Messages
5 years ago
Did you call the number provided?
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shnzer
Teacher
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44 Messages
5 years ago
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shnzer
Teacher
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44 Messages
5 years ago
i put in landland number in place of cell and they wanted to send a text..so i just left it as is..guess thats the only option....i can see if you want to ck your cell acct, but to ck the landline, uverse, they still want cell no
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spoom2
Expert
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19.4K Messages
5 years ago
If the only option is to send it via text than they can't send it to a landline.
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shnzer
Teacher
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44 Messages
5 years ago
right i tried, doesnt make sense, what happens if you dont have a cell? you should have an option for email also
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spoom2
Expert
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19.4K Messages
5 years ago
Sorry, but I don't have options for anything, this is a customer to customer help forum so we have no control over what AT&T does or doesn't do. About all you can do is contact customer service to see what options are available. Again you can try the number listed in post 2 to see if that will get you the answers you need.
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billduquette
1 Message
2 months ago
Having the same problem. Not sure if it's my new phone (same number)-my cell phone spontaneously disappeared as an option for "Where should we send your code"? (To Keep your information safe, we'll send you a verficiation code.) Tried calling customer support a few times, spending lots of time as the agent spoke with various subdepartment (apparently saying "verification code" does not elicit a canned response). Thankfully I set-up the email account on Outlook. I'd still like to correct, but have no idea how.
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