申请解锁运营商锁

Hi laoba, we're here to help with your device unlock request.

When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours.

If you do not have a wireless phone account, you have to select Confirm request on the email we sent you. Be sure to check your Inbox, Spam, and Junk folders as the email may have be sent to one of those folders. If you do not see an email, you will want to resubmit the request after the 24 hours. 

Check to make sure that the device meets all the unlock eligibility requirements before submitting your request.

Your device:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
• Has a paid-off installment plan.
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
• Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAID phone that has had paid service for at least six months.

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request.

In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

Let us know if this helps. Reach back out to us if you have any other questions or concerns.

Jeff, AT&T Community Specialist