Why ATT constantly requires a new password

Hey recichmaj. Thanks for reaching out about the login issue you keep experiencing, and we'd be happy to help you. 

To get started, we'd recommend clearing the cache and cookies from the device you're using. There could be saved data that is interfering with you being able to stay logged into your email account. 

Also, you can try using OAuth or a secure mail key while using an email app. This will encrypt your username and password to protect you from hackers and fraudsters. You'll be able to log in using OAuth or a secure mail key instead of having to sign in with your username and password combination. 

Let us know if this helps. 

Robert, AT&T Community Specialist

Those are reasonable suggestions. Regarding cookies my browser deletes them upon exiting the browser (Firefox) and doesn't help with the same issue when using my iPad or iPhone. Since posting this I've had to reset my password four times.

Hi, reichmaj.

Since resetting your password using the forgot password hasn't worked (it's usually the best way to fix this error code), we recommend that you clear any saved password and ID information in your browser.

Let us know how it went.

Aminah, AT&T Community Specialist

I just created a new key and reset my Outlook, iPad and iPhone so I'll see if that helps (works)

That's great, reichmaj.

If you need further assistance, let us know. Thanks for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist