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AT&T related help: AT&T Mail support



louderock's profile

New Member

 • 

2 Messages

Friday, December 9th, 2022 11:11 PM

Unable to login to my sbcglobal.net/ yahoo email through Mac mail or Safari yet it works on Google Chrome.

Mac mail works fine with this address on a computer running an older OS. It stopped working on my iMac with Mojave. I can only log in to mail through Google Chrome. It will not work with Mac mail or Safari and gives me the message "Something's gone wrong. We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later." I tried the secure mail key and it gives me the message "this user name and password do not match". I'm also unable to add the mail account by going to system prefs/ internet accounts on the Mac. Appreciate any help.

Accepted Solution

Official Solution

Community Support

 • 

232.9K Messages

2 years ago

We can address your problem with accessing your email on Mac, louderock.

 

We're aware that some email users aren't able to sign in to AT&T Mail on Mac and other Apple products. While we work to resolve this, try the following troubleshooting options:

  • Clear Safari's cache and cookies
  • Update Safari
  • Update Mac OS
  • Try using a 3rd party app such as Apple Mail or Outlook

  • Try a different browser such as Firefox
  • Flush the your Mac's DNS cache

  • Reset your email password
  • Disable any browser tools
  • Disable your firewall

If you need help with anything else, let us know.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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