New Member
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4 Messages
Reset password without security questions
AT&T inexplicably disabled the password on my email account and I cannot reset the password without answering these dumb security questions exactly as they were entered probably 5-6 years ago. It's a sub-account, so why can't I get a temp password sent to the primary account to reset the password on the sub-account?
Bcock
New Member
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4 Messages
1 year ago
@ATTHelp
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JakeRice40
New Member
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4 Messages
1 year ago
i don’t have a solution I’m sorry, but I wanted to say the same thing happened to me about 20 minutes ago as well. I don’t even have a recollection of selecting these dumb security questions, let alone the answer to them. And support for email seems nonexistent
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Bcock
New Member
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4 Messages
1 year ago
@ATTHelp
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ak911T
New Member
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23 Messages
1 year ago
I had the same issue this morning, woke up and my iPhone app had signed me out of my att.net email and I couldn't sign back in. Tried it on the desktop and couldn't get it to work with the recovery. Gave me the same code:
I tried calling several numbers and no one could help.
Then I called 877-844-5584 and got ahold of a human, gave them my last name, gave them every zip code that I could think of ever having in the past 15 years and one of them worked, gave them the last 4 of my cell number which they happen to have on file, they sent me a 1 time code to use in the password field when logging in on the desktop, it worked! I changed the password and it's been working ever since on the desktop and the iPhone. Try it and reply back here if it went through for you. Good luck!
(edited)
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ATTHelp
Community Support
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232.8K Messages
1 year ago
We're here to help you get back into your email, @Bcock!
Since you are unable to reset the password on your end, let's move this conversation into a direct message. This way we can see what reset options are available on our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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Bcock
New Member
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4 Messages
1 year ago
@ak911T Thanks for the suggestion. I tried them today and the only option I have is to fill out some form and then maybe they'll reset the password, even after I authenticated the account with the ZIP code, primary account number, access code, primary account holder's SSN, etc. How does a company this large not have the capacity to just force a password reset on their end? Actually insane
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Pfelks
New Member
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5 Messages
1 year ago
My husband and I have had the same thing happened to both our emails a couple days apart. We have received a complete run around by Att. Yesterday we were told this is impacting over 450,000 customers. This is beyond frustrating and unacceptable. We have filled out info needed and it’s been well over 72 hours and no response back from ATT.
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