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Need to update email settings?
pgus1968's profile

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1 Message

Saturday, June 3rd, 2023 12:15 AM

Outlook access to my sbcglobal email

It was working until last month. Had it linked to Outlook. Did a password reset. Can login to the Web email but outlook says it isn’t correct information and fails. 
Any ideas???  

Accepted Solution

Official Solution

Community Support


221.2K Messages

4 months ago

We're here to help get you logged into your email via Outlook, @pgus1968!


It sounds like you may need to try creating a new secure mail key. When setting up your email in third party apps such as Outlook, you'll need to use one. This is helpful if you're manually setting up your email in the app, because it won't follow OAuth protocol. 


It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

  1. Go to your myAT&T ProfileSign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

Good to know: Each device you use to access your email will have its own secure mail key.


Please let us know if you have any questions, and we'll help get you the answers you need.


Lacey, AT&T Community Specialist 


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