New Member
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3 Messages
Locked Out of Pacbell.net account
Received notice that my pacbell.net account was found in the Dark Web. Attempted to log in to reset password but was unable to do so. Security password options also failed. What else can I do to validate my identity to recover control of my account?
ATTHelp
Community Support
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231.5K Messages
1 year ago
Hey @Gumlung. We understand how important it is to have access to your email account, and we'd be happy to help you.
In order to further assist with your locked email account, we'll need to meet in a DM. We'll need to gather some account information to see what password reset options are available for your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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heydadd2023
New Member
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3 Messages
1 year ago
@ATTHelp same issue here. Can you please assist?
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Gumlung
New Member
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3 Messages
1 year ago
To anyone who happens on to this thread...
1. I was able to regain access to my account using the password reset utility. The same answers were applied when I first created this ticket but didn't work for reasons that are still a mystery to me and yes, I did double check the spelling after the first failure.
2. AT&T Support (Robert) did setup a DM with me but I was already offline at that point and didn't see it until it had long been closed. My bad and Thank You, Robert. My Pacbell.net account is not heavily used because it'd been spammed to death years ago but has been kept for sentiment reasons.
3. If you're having a similar problem, locked out and are unable to regain access:
3a. Try the reset function and if it fails (like it did no me), try again in a few days if you're not in a hurry
3b. If you do need more serious help, open your own ticket and don't piggyback on this thread. I don't think AT&T Support will be scanning old thread for new problems. Open your own ticket and be at the head of the "I need help" list.
Email is pretty mundane but when you need/want it and something keeps you from it, it's fire & brimstone time.
Good Luck everyone
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