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Improve Cyber Stalker Victim Protection Measures
Had to change tech identity. Involved getting new email and new phone number.
There's a catch. To secure new email account, 2SV pretty much required. Fingerprint and face ID limited by device used. OTP more reliable and "portable". Email address is needed to get new phone number/account. So, compromised email address is only one available. Not a problem UNLESS...
Name, home/mailing address, and new phone number are exposed in plain text in not only one but multiple email messages sent by the service provider to the compromised email address! One can only hope to delete the messages and remove from Trash permanently quickly enough!
Same is true for wireless account.
There has got to be a better way to help cyber stalker victims make cell and wireless changes quickly without risk to personal safety! Maybe AT&T can set a new standard for benefit of all for industry to adopt.
ATTHelp
Community Support
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232.1K Messages
11 days ago
Hi @simplyreaux,
We hear you and let's guide you in the right direction. The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thanks for contacting us on AT&T Community Forums.
Jennifer, AT&T Community Specialist.
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