8 Messages
I can't log in into my e-mail or change my password
I was logged out of my email (sbcglobal.net email). I went to log back in, but it said that he account "may be compromised" and suggested to change password (I had no other choice). I tried resetting the password, but was unable to give correct answers to answers to the security questions, since the email was created 20 years ago. After three or so attempts, the security questions option was gone and the only option left was texting a code to a number I don't recognize. I am not able to log in into my account and change security questions or enter a different recovery phone number.
ATTHelp
Community Support
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231.6K Messages
30 days ago
Hey @Aniuta, we understand that you’re unable to log in to email account, we hear you and let’s get the help you need.
We recommend you to Reset your password using the option to receive a temporary password instead of answering the security questions.
Here are the steps:
Let us know if you were able to log in, or if you need further assistance.
Thank you for reaching out on AT&T Community & Forums!
Bruce, AT&T Community Specialist
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Aniuta
8 Messages
21 days ago
The temporary password option was not available: only security questions and sending a code to a phone I don't recognize.
(edited)
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ATTHelp
Community Support
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231.6K Messages
21 days ago
Hey @Aniuta, we understand that the above-mentioned steps to log in to email account is not working for you, let’s walk you through the right path.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums but let us know if we can assist with anything else.
Thank you for reaching out on AT&T Community & Forums!
Bruce, AT&T Community Specialist
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