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GWebbo's profile

New Member

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2 Messages

Friday, August 26th, 2022 11:18 PM

Email not Syncing w/ Yahoo Mail

I have for years used pacbell.net email addresses, accessing them through Yahoo mail online and in the Yahoo mail app. Last week one of them stopped syncing with Yahoo and another stopped this week.  I have worked with AT&T techs to reset the passwords for each non-syncing email address and was then told to contact Yahoo email tech support directly, as further issues should be addressed by them. Needless to say, Yahoo email support stated it is a problem on the AT&T side and that they are receiving a very large volume of calls from persons with various AT&T email addresses, whether pacbell.net, sbcglobal, or others.

I am able to access email from the non-syncing accounts by directly going through the AT&T website, but only one account at a time and nothing can be read on a mobile app.  Is there a server problem preventing the email sync?  If not, is there any known solution to this problem?

Community Support

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229.8K Messages

2 years ago

We can help you get your email re-synced, GWebbo.

 

We'll be sending you a Direct Message to provide more information about how you can regain access to your email account. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2 years ago

Unfortunately, the person on the phone number you provided only pointed the finger back at Yahoo, after I advised of the steps already taken.  She then hung up on me when I told her that Yahoo states that this is an issue for AT&T to resolve.

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