New Member
•
2 Messages
Cannot Access My AT&T Email Accounts
It seems my email account(s) have been hacked. I have since changed all the passwords and added secure mail keys to each. However, I can no longer access any of these accounts, it either gets stuck in a loop of redirecting/signing out ultimately ending with a blank screen with nothing more than the following message- "Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again." I cannot find any solution after searching for hours. HELP!
Accepted Solution
Official Solution
ATTHelp
Community Support
•
231.5K Messages
1 year ago
Hi there, @CT Golfer! We understand that not being able to access your email accounts can be stressful, and we want to help.
The most common fix for the 'Not Found on Accelerator' error is to clear your browsers cache and cookies. This can help to correct any website settings that may be causing the error message to appear. You can find the instructions for your respective browser in the link above.
Let us know if this helps. If not, we'll take the necessary steps to investigate the cause of this error and search for potential resolution options.
Lacey, AT&T Community Specialist
0
CT Golfer
New Member
•
2 Messages
1 year ago
Thank you, problem has been resolved.
0
0
ATTHelp
Community Support
•
231.5K Messages
1 year ago
That's great, CT Golfer, thank you for letting us know and for visiting the AT&T Community Forums.
If you need help with anything in the future, we'll be here.
Aminah, AT&T Community Specialist
0
0