Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
dothine
Contributor
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2 Messages
5 years ago
I tried all of this and it would not change from the pop3 to the ther.
I am desperate
Thax
dot
dothine@bellsouth.net
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Amercier
Contributor
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1 Message
5 years ago
I having trouble login info in to my bellsouth email. I can login on my computer just fine but my phone is telling my password is wrong.
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Marcyz
Contributor
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1 Message
5 years ago
I have sbcglobal.net email through att I have used it over 20yrs I cant log in using my current password & asks for my last name it is not recognizing my log in information
I use this email for my Business
PLEASE HELP ME
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canafar
Contributor
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2 Messages
5 years ago
can't log into email and can't change password either.
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canafar
Contributor
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2 Messages
5 years ago
Can't log in and can't reset password. Please help!
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albswb40
Contributor
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2 Messages
5 years ago
I am locked out of my email. I have tried in every way to update my password and it is not working. I have had this email for so many years and I am locked out of so many things not being able to access it. Can you please help me?
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tkd911
Contributor
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1 Message
5 years ago
it has been over ten days now my bell south email account is not working i have two bell south ones an both quit nothing has changed on my end and fail to be able to log on any computer. i hear att has stoped supporting legacy accounts? if so some warning would of been nice i have been useing this for 15 plus years. i am sure there are many of us. but would nor]t come as surprise to me att is deplorable customer service.
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Tyndall
Contributor
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1 Message
5 years ago
I have a bellsouth.net account
How can I get back into my emails? I can’t send or receive. I can’t get in with the saved username and password for my account. Please help!
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tmbetz
Contributor
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2 Messages
5 years ago
Hello all. I cannot login to my @bellsouth.net email account. It says my email and/or password is incorrect, even though it was working only a few days ago. Please advise.
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Tanresch
Contributor
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1 Message
5 years ago
HOw can I get access to my @sbcglobal.net email account? I've tried the info in the link on this website and I cannot get access. Is there a way for ATT.com to help me get access or change my password?
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