1 Message
Accessing my email account
My husband and I have used the same email address for years and I have been able to login up until last Thursday when it required them to send a security code to continue. The number on file is my husbands cell number but it is no longer valid. My husband passed away on 1/27/24 and his cell phone is no longer active. How can I set up the account to show my name and update with my cell number? I really need to get into my email.
Your help with this would greatly be appreciated.
ATTHelp
Community Support
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232.1K Messages
14 days ago
Hi @rreidson,
We understand that you want to access your email account. Let's get the help you need. The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thanks for contacting us on AT&T Forums Community!
Jennifer, AT&T Community Specialist.
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