1 Message
Unable to retrieve a password reset link
While trying to reset my password for a website, I'm not receiving the reset link sent that is automatically sent to my email. This just started happening a week ago, I've been logging onto the website for years. I've checked my spam...nothing. I checked my blocked emails...nothing. I've been in contact with the company who says they well get back to me and nothing. In the meantime, I can't order anything from the website because i can't log on and there are credits I can use once I can finally get on the site. Has anyone else experiened this? I've logged on for years, reset my password for years and now I'm at a complete stand still. Thank you!
ATTHelp
Community Support
•
231.7K Messages
22 days ago
Hi @Sfrigo!
Thank you for reaching out to us. We understand that you're facing issue accessing your password reset link in your email account. We hear you, and happy to assist you.
Please try resetting your mail account's password.
You can also try accessing your email account on the web:
Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.
You must provide at least 5 answers in the mandatory fields. Fields include:
Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.
For more information please visit our article about resolving email issues.
Also, try deleting some of the old emails which are not required.
Let us know how it goes.
For any further assistance we're here to assist you.
Thank you.
Rob, AT&T Community Specialist.
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