New Member
•
1 Message
Emails will not send
When I compose an email and send, I get a message stating "an error occurred while sending the message". I cleaned thousands of emails out of my inbox and made sure all emails were "read". Not sure why it won't send. This happens on both the iphone app and desktop. Any assistance or advice would be appreciated.
ATTHelp
Community Support
•
231.5K Messages
11 months ago
Hi there, jrr_amy. Let's address your concern about your email further.
Here are some troubleshooting steps that can help with mail deliverable issues:
Clear cache and cookies - The most common fix.
Update your browser - Many features are only compatible with the latest browser and we recommend updating it.
Test signing in to your webmail using another browser.
Disable browser tools or add-ons - This varies by device and browser.
Disable your firewall - This varies by device and browser.
If you are using a third party mail client, here are some additional steps that we recommend:
Test using webmail - If you're able to sign in to your email via the web, the issue points to the app or mailbox you're using.
Mailboxes - We recommend using the latest version. Updates and changes may prevent it from working properly.
Rebuild mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this.
Change your settings from POP to IMAP.
In addition, we recommend that you try logging in to your email through Currently. Afterward, try sending an email. If you are able to send an email, the issue may be with the client that you are using. If not, the trouble may be with your email.
Please let us know if these troubleshooting steps resolve your issue.
Aaron, AT&T Community Specialist
0
0