New Member
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4 Messages
Your Internet access has been temporarily suspended with att&t Real ?
I keep seeing this randomly pop when I visit sites or access certain SaaS providers.. does any one know how to resolve or if its is malware?
New Member
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4 Messages
I keep seeing this randomly pop when I visit sites or access certain SaaS providers.. does any one know how to resolve or if its is malware?
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35.8K Messages
3 years ago
1) Looks like you're a business customer. You may get better help/answers in the Business community.
2) 866-288-7629 is a legitimate AT&T Business Customer support number.
3) This looks like AT&T thinks you're behind on paying your Internet bill.
I'd suggest you call AT&T Customer Service at that number or any other that will make you feel more comfortable.
(edited)
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JefferMC
ACE - Expert
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35.8K Messages
3 years ago
Sure sounds like spoof notifications. They can tell you're AT&T from your IP address, the rest is just click bait to get you to provide personal information and/or allow them to install malware on your PC, or both.
It could also be malware already installed on your PC.
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Neekowafers
New Member
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1 Message
3 years ago
This is not malware. This is happening on all computers at my house since the last month or so.
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JefferMC
ACE - Expert
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35.8K Messages
3 years ago
Can you post a screenshot? (It is at least possible that all your computers are infected with malware, but you're probably correct.)
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ATTHelp
Community Support
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232.8K Messages
3 years ago
We'll do our best to figure out what's causing the error message, @Neekowafers.
Be sure to send the screenshot @JefferMC suggested and we'll take a closer look.
We'll be awaiting your response.
Aminah, AT&T Community Specialist
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kashone
New Member
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4 Messages
3 years ago
Thank you all, here is the screenshot:
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kashone
New Member
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4 Messages
3 years ago
Thank you problem solved it was the bill...thought we had auto-pay set up at our new location, but not the case.
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