Tutor
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1 Message
Unmerging Yahoo & AT&T email accounts
It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."
I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.
I'd appreciate any help you could give me.
rsohmshe
Tutor
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2 Messages
12 years ago
Deleting sub accounts worked!! Thank you very much!!!!
I am really really disappointed that AT&T made this so difficult.
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Chevygirl89
Tutor
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3 Messages
12 years ago
Thank you!!! This actually worked..... Ive been trying to deal with ATT a few times over the course of a couple months and was beyond frustrated with them!!! Sorry happy to have found your help!!! Hope this stops someone from spamming my account.
I kills me that att cant just tell people this.... So glad I dont have any of there services anymore!!!!!
Thank you usafa92!!!!!!
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usafa92
Teacher
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2 Messages
12 years ago
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tsueno
Tutor
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1 Message
12 years ago
Thank you for your help!!
Same thing happened to me except I used to have sbcglobal.net account.
The problem was I could not log in to att.com account as usafa92 suggested. I tried to contact Alex and another person gave me this phone number 877-312-5550.
After only (?) one transfer, tech guy helped me to log in att.com account (he made arrangement to do *****@sbcglobal.net as user ID and gave me temporal password). He told me he can't help to unmerge, but after being able to log in att.com account and follow usafe92's instruction, finally say goodbye to att (sbcglobal) net account!!
Hope it will help some others!!
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MK1213
Contributor
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1 Message
12 years ago
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sierra112
Contributor
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1 Message
12 years ago
Hi,
I tried your steps however it did not work for my account. Do you have any other ideas? I do not have a subaccount. I deleted my account twice now and still yahoo keeps thinking that my account is still active and merged.
Thank you
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robgreco
Tutor
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2 Messages
12 years ago
I had a similar problem -- long time DSL customer w/merged Yahoo ID, canceled DSL service and accounts wouldn't "unmerge".
I tried using recommended method above -- i.e. deleting xxxx@sbcglobal.net email from AT&T profile; after doing this, logging into my Yahoo account brought be to the "Unmerge" page explaining what would happen to my free Yahoo ID after I clicked the "unmerge" button. Great, right? BUT ... that kept giving me an error ("cannot process your request at this time"), I couldn't get past that "unmerge" page, and I was locked out of my email! Couldn't get my email anywhere (phone, computer, etc.). Aaargh!
After 1.5 hours of frustrating convo with AT&T "tech help" (including "Tier 2" tech support), being told "we can't help", "not our problem", "so you want to change your password?", I sent a private message to one of the Community Managers (ATTAlexCM) on these forums (http://forums.att.com/t5/user/viewprofilepage/user-id/318276) ... supposedly ATTAlexCM had helped another user with a "stuck" unmerge. This was last Friday (Oct 26), right before Hurricane Sandy was going to hit the East Coast. I figured I didn't have a prayer of getting this resolved anytime soon. Boy was I wrong!
I got a PM from another AT&T Community Manager on Saturday morning telling me I had been referred to someone else and they would call me (Yeah, right! I was thinking). They called me on Sunday night (twice!) in the middle of the hurricane -- twice! (I guess AT&T tech support is in Texas). Then I got a follow up call Monday and another call on Tuesday; on Tuesday I was told it should be resolved by Wednesday (10/31) -- and it was! I got another call on Wednesday afternoon and was told Yahoo had "unstuck" the "unmerge", haha. Lo and behold when I tried to log in again to Yahoo I got the same "Unmerge" page with the "Unmerge" button; this time it worked! My Yahoo account had been freed!
Posting this for anyone having problem with "unmerging" going forward. Don't let AT&T customer "support" tell you this "can't be done" or "this isn't our problem." This is a *known* issue with a *known* fix -- AT&T knows who to contact at Yahoo to get this resolved. You just have to find the right person to help you!
Oh and a big SHOUT OUT and KUDOS and THANKS to those at AT&T that did help me -- thanks guys!
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johnrsellers
Mentor
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38 Messages
12 years ago
Ya know, I've wo-ndered for years why AT&T bought Yahoo in the first place.
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prestongarcia
Tutor
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8 Messages
11 years ago
I am having the same issue. I cannot unmerge my accounts and there is no delete e-mail link next to my snet.net e-mail. I need help with this!! AT&T on the phone has not been able to provide any answers.
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prestongarcia
Tutor
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8 Messages
11 years ago
I am having the same problem that many people on these boards are having. I am trying to unmerge my yahoo mail account from my old snet.net account. I have had my yahoo account for many years before I signed up for SBC DSL service. I have moved and cancelled my SBC DSL in 2008, but my accounts are still linked. I am now trying to unmerge them and am not having any luck. The solution that everyone has given
(http://www.att.com/esupport/article.jsp?sid=KB400610&cv=804,749,1001,902,102,8001~804&ct=&source=email_share#fbid=SWpD9t83l4U) does not work, because I do not have the "delete e-mail" option next to my snet.net address. All I have is "check e-mail." I have done the live chat with AT&T and was also on the phone last night for over an hour with two different customer service agents who were no help. It should not be this difficult. I just want the AT&T portion deleted as I no longer pay for or have DSL service.
Someone please help!
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