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cappaloo's profile

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1 Message

Saturday, October 3rd, 2015 1:08 AM

uninstall mcafee

I have been having problems with mcafee and want to uninstall the program and reinstall.  My problem is that I'm unable to uninstall it.  Help

Professor

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2.4K Messages

9 years ago

@cappaloo

 

Have you tried the instructions from https://service.mcafee.com/FAQDocument.aspx?id=TS101331 ?

Download and run the McAfee Consumer Product Removal (MCPR) tool:

  1. Download the MCPR tool from: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp and save it to a folder on your computer.
     
    IMPORTANT: The MCPR tool is updated periodically when new products and updates are released. Always download a new copy of the MCPR tool before using it to uninstall your product.
      
  2. Navigate to the folder where you saved the file, and double-click MCPR.exe
  3. When you see the User Account Control dialog box, click Yes.
  4. At the McAfee Software Removal screen, click Next.
  5. At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.
  6. When prompted, type the Captcha information, which is case-sensitive, to validate to application security, and then click Next.
    • If you have Family Protection installed, type your Administrator user name and password and click Next.
    • If you cannot authenticate, follow the on-screen instructions to obtain an uninstall code. If you do not have Family Protection installed, you will not receive this authentication prompt.
  7. When you see the message CleanUp Successful, restart your computer. Your McAfee product will not be fully removed until after the restart.
     
    IMPORTANT: If you see the message Cleanup Unsuccessful, save your MCPR log files for analysis by Technical Support:
     
    1. At the Cleanup Unsuccessful dialog box, click View Logs. Your troubleshooting log opens in a Notepad window.
    2. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example, MCPR_Jan10_12.txt).
    3. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.
    4. Confirm that all McAfee products have been removed from your computer.


 

 

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