“No password provided” error on iPad after changing password in AT&T account

We're here to help get you logged in, @NotARobot

We suggest using Currently to view your e-mails, however it sounds like you are viewing them via a 3rd Party Email Client. Due to this, you may need to look into Open Authentication or Secure Mail Key to ensure your e-mail account stays synched properly and is able to be logged into.

Open Authentication is a security measure we put in place that encrypts your e-mail and password when using 3rd Party e-mail clients. We have an article regarding OAuth that states what applications work with this security system.

If the 3rd Party e-mail client you are using is not in that list, you will need to Create a Secure Mail Key. This is a security measure that encrypts your password, and you are able to create and manage it via myAT&T. You will then use your Secure Mail Key as your password when logging into any 3rd Party programs or applications, while your login to any AT&T sites will stay the same.

Let us know if this helps!

Donovan, AT&T Community Specialist

Thanks Donovan.  I am using the standard email client that is built into the iPad IOS. My IOS version is 14.4.2. It looks like Apple Mail already uses OAuth.  My iPhone is also at version 14.4.2 and my mail works on the phone. It’s still not working on the iPad.  What should I try?  Thanks again.

Hi there @NotARobot  , thanks for providing more information.

Since you are able to get logged into your phone then it might not be your password. Just make sure you are using the secure mail password instead of your normal password.

You may also want to check your POP and SMTP server settings, to make sure they are all aligned with your email type.

Let us know if this helped!

-Megan, AT&T Community Specialist 

Update.  Nothing I tried worked, so I gave up and deleted the email account on my iPad and recreated it.  Now it works.  Thanks for the responses Megan and Donovan.

Hey @NotARobot.

We're glad to here you were able to access your email after re adding it to your device. Please feel free to reach out to us if you have any further questions or concerns. Thank you for choosing AT&T.

Charles, AT&T Community Specialist

I have tried several times to get my email to work. I have tried changing my password, removed email account and added it and still doesn't work

I had the same issue but I am unable to add any of my yahoo / att email accounts

Hey @Turkey21, we understand that you're having trouble accessing your email as well. Don't worry, we can help with that.

• How are you accessing your email?
• If you're using a email client that is not OAuth compatible you would need a Secure Mail Key and you would use that as the password.

Please let us know how your accessing your email account so we can better assistance you.

Charles, AT&T Community Specialist

I am now having the same problem as above.  I have deleted the account and restarted the iPhone 14 Max.  I have IOS 17.1,  I have erased my phone and restored it, and that failed.  I have used the password that I use on www.currently.com.  I have used the secured key, and it doesn't work.  I have an iPad with 17.1 and have no issues.  The problem is that I don't know what the password is on the iPad and can't find it or reset it.