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punsengrengr's profile

Contributor

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1 Message

Wednesday, January 9th, 2019 11:33 PM

Installation of McAfee Internet Security Suite

I tried to install the AT&T ISS and the screen always popped up with the message below:

"Eligibility. The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time."

It does not explain why I cannot continue to download the apps and tell me what to do next.

Can any one tell me what is wrong with my PC or explain what I can do to fix the problem? Thanks.

Community Support

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232.1K Messages

5 years ago

Hello @punsengrengr

We understand you're having a problem downloading McAfee.

What internet speed do you currently have?

Also, Here's a link that can help with downloading McAfee.

Charles, AT&T Community Specialist

Contributor

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29 Messages

4 years ago

I have this same exact problem, and after numerous calls and chats and many many hours spent it is still not resolved and I am unable to protect any of my devices, after a year of being back on AT&T Internet....very extremely frustrating!

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