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New Member

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2 Messages

Tuesday, August 3rd, 2021 8:19 PM

How to install McAfee on Mac (ATT instructions mention "step 4", there is no step 4)

The link provided in the ATT instructions to install the Mcafee Security takes you to the Mcafee Home Page. The instructions say proceed to step 4 to download the software. There is no "step 4" on the homepage? i'm wondering if they mean to download the free trial version? If not, I'm not sure what to do.

Community Support

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232.1K Messages

3 years ago

We'll do our best to help you install the security suite, @IanZ!

 

Let us know if these are the steps you're following:

  1. Go to AT&T Internet Security Suite > Download Now.
  2. Enter your  ID and password.
  3. If you have Internet speeds of:
    • 3.0Mbps or higher, go to step 4.
    • 1.5Mbps or lower, select Buy Subscription.  You can purchase a subscription for $5 per month.
  4. Follow the prompts to download and install Internet Security Suite.

When you get to step 4, let us know what you see on your screen.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I repeated the steps above, the same ones already posted on the website that didn’t work before.  And Lo and Behold; It didn’t work.  It took me to the website below where…..wait for it…..THERE IS NO STEP 4.
https://www.mcafee.com/en-us/index.html

I chatted with Mcafee.  They acknowledged they are having trouble with the AT&T Security Suite.  The technician was able to get it installed for me.  So my issue is resolved.

Community Support

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232.1K Messages

3 years ago

@IanZ

 

We're glad you able to get it installed!

 

Thanks for reaching out to the community forums team.

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

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