Email problems

Hi @Joyce1020! We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.

In order to fix this, we'd recommend you to follow this below mentioned steps.

Please try resetting your mail account's password.

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.