Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Protect yourself online
TMitche22's profile



1 Message

Wed, Nov 28, 2018 12:49 AM

Email Login Won't

I have an ATT Mail account (had it for years) and never had a problem logging in until today.  On my primary PC when I log in with my User ID and Password I get the message stating:  "The User ID and Password combination you entered does not match our records."  Interestingly, I could still access the email account from another computer by using the same old User ID and Password combination.  I can also access my main ATT account from the first computer using the same User ID and Password combination; just can't access the email account.


I remember reading a while back that this can occur when someone has hacked your email account, and that you should change your password, but do it on another computer, otherwise the hacker will see you new password and you still won't be able to access your email account. Don't know whether or not that's true, but I changed my password using another computer and still have the same problem on the first computer not recognizing the User ID and Password combination.


Help, please!


Thank you.


P.S.:  In case it means anything, the following is the URL link that shows for my email account login screen:



Accepted Solution

Official Solution


Community Support


200.5K Messages


Hey @TMitche22,


Let us help!


You may need to Clear your browser history, cookies, and cache. Have you also tried signing in on another browser?


We look forward to your response!


Rury, AT&T Community Specialist



2 Messages


Yes we cleared cache and cookies.  We only tried IE, Edge, Chrome same problem.  We have used IE and Edge for years without issue so what changed and why can't ATT get this fixed?

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.