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Teacher
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13 Messages
AT&T.net Mail - Unable to sign-in / load chat/messenger
This problem started yesterday out of the blue...
I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on. When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline. This is happening in both FireFox 19.0.2 and IE 8.
Thanks for any help you can provide.
Kevin
flutterby14
Voyager
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1 Message
11 years ago
Having the same issue for 3 weeks. Is this ever going to be fixed?
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vicky100
Contributor
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1 Message
11 years ago
Having the same issue as well, Using yahoo messenger on phone till resolved which I hope is soon!!!
Thanks!
Vicky
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ScaryLarry104
Contributor
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1 Message
11 years ago
I have the same problem for weeks - unable switch from "Offline" to "Available"
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mizzrizz
Voyager
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2 Messages
11 years ago
Been having the same issue for about 3 weeks. Annoying!![Smiley Mad Smiley Mad](https://prod-content-care-community-cdn.sprinklr.com/d80f176d-2bd5-487b-b539-b24b3ede5ed6/communityasset-6773a55c-6296-498f-a415-1eb871a742bb-843465895)
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cturk2
Tutor
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6 Messages
11 years ago
To all,
I have been experiencing the issues with no Webmail Chat since early may.
The issue to my best guess is Between "at&t" and YAHOO webmail.
Let me explain, I have two more NON-merged Yahoo accounts and Webmail Chat works F.I.N.E..
Yahoo REQUIRES you to upgrade to its Newest Webmail, but "at&t" merged (yahoo) is blocked from upgrading by at&t.
The only solution is to Drop your Merged Yahoo account, unless you can get Unmerge the account.
I have read how to accomplish this, but at&t has removed all the unmerge account links.
cturk2@yahoo.com
PS they want to send you to a 3rd party to resolve this for $80 dolllars. Guess what they cant fix it either, neither unmerge your account or get your "att yahoo" account Webmail upgraded.
Quit focussing on the users computer, YAHOO chat works great on NON "at&t yahoo" accounts.
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cturk2
Tutor
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6 Messages
11 years ago
Well shut my mouth, Excerpt from Support Chat session just a few minutes ago
********************
Thank you for contacting AT&T, my name is Raveen. Mr. ***
Raveen (***)
Mr. ***, this is a known issue with the Yahoo messenger.
Raveen (***)
The Yahoo technicians are working on it, to get the issue resolved.
Raveen (***)
All the Yahoo related issues, will be resolved by the 27th of this month
******************
TRON: "END LINE"![Smiley Frustrated Smiley Frustrated](https://prod-content-care-community-cdn.sprinklr.com/d80f176d-2bd5-487b-b539-b24b3ede5ed6/communityasset-c25aba57-7204-4b12-a9e0-93ee03d60595-843465895)
{Personal content removed for your safety}
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cturk2
Tutor
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6 Messages
11 years ago
att finally fessed up and said it is an issue between att and yahoo
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cturk2
Tutor
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6 Messages
11 years ago
That is not the current issue.
The issue was a change by Yahoo (03/01/2013) in its Webmail application not ported to att Webmail users
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bar-j700
Scholar
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84 Messages
11 years ago
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Hi bar-j700,
Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you.
Thanks!
Nicole K.
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