1 Message
Switching to Att Air
I went and upgraded my phone a few weeks ago and got roped into getting the new Att Air setup over my previous ATT 25 service. I am a bit confused because I was told in store that I would not need to do anything that it was being transferred from Att 25 to Att Air automatically. Well, not when I log in I have two separate internet accounts. Clearly I do not need two for one house. What is the best way to go about getting this resolved. I cannot afford two internet bills a month!! Is my previous equipment needed to run the Att air? I am so confused.
ATTHelp
Community Support
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231.6K Messages
1 month ago
Hi @Eebryant21
We understand that your facing issues regarding your monthly bills, Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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