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Saifkhanwork's profile

1 Message

Monday, April 1st, 2024 3:54 AM

Free internet for life

Hi, 

I'm have been on AT&T since 2018, and I sign up for free internet for life offer. So far, 2024. Everything seems fine. Recently my wireless phone plan rate went up $6, which was not big deal for me. 

But now, AT&T is sending me emails and mails after mails saying if I don't upgrade my line to att fiber my internet at home will stop working after may 10th 2024 I believe. 

But when I call att, the representative stated my free home internet life won't work if I upgrade my line to fiber. This is total (Edited per community guidelines). I don't want to upgrade my line, att is sending me emails and mails to upgrade my home internet to fiber or else lose service after may 10 2024.

Im also thinking about canceling att and switch to mint mobile. 

ACE - Professor

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5.7K Messages

3 months ago

Threatening will fall on deaf ears.  

And as for your actual concern, that horse has left the barn and ain’t coming back.  Att will kick people off DSL, so make peace with that.  

As for the special plan arrangements “for life”, what they neglect to tell you is as long you don’t make plan changes.  BTDT. 

Community Support

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232.9K Messages

3 months ago

Hey there @Saifkhanwork,

 

Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

 

1 Message

27 days ago

I am a low income disabled, long time AT & T customer. Prior to the ACP and federal programs, I was enrolled in AT&T's  Internet Access program with $10 service. Now that the ACP has ended.....AT&T refuses to honor my original plan. My bill this month has now ballooned to almost $100 and no one within AT&T will assist me. I cannot afford this yet despite years of being a loyal customer, now there is no assistance for me. 

Ms. Wilson 

ACE - Expert

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27.9K Messages

27 days ago

ACCESS BY AT&T provides internet for $30 a month.

I believe you can also apply for the LIFELINE PROGRAM which gives a $9 credit each month.

(edited)

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