Contributor
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2 Messages
Fast internet down/up speed but terrible video chatting quality
I use Google Meet/Hangouts quite regularly and the quality that other people see is terrible. My speed according to tests is 100/100 down/up so this should not be happening.
I recently took a Google Meet from someone elses house who has an internet connection of 25/10 and it was so much better!
What could be going on with this? Is there some setting? I live in a "connected community" so not sure if that has anything to do with the level of service provided or if throttling is happening.
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @jdn32324, that’s certainly strange, let’s see what we can figure out.
When using Google Meet/Hangouts at your house, do you have multiple people on your network?
Also, can you clarify what a connected community is?
Mihai AT&T Community Specialist
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jdn32324
Contributor
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2 Messages
5 years ago
There is one other person and all they use is Instagram. Connected Community is basically when the apartment complex has an agreement with AT&T to provide Internet. The base level of Internet is included in rent and if I want to pay more for higher speeds (which I do) then I pay the difference directly to AT&T.
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @jdn32324, thanks for your response.
From what it sounds like this may have to do with the connected community, especially if everyone is on the same bandwidth for multiple lines.
I would ask you attempt a small test using Skype or other video chatting programs to see if you’re experiencing the same issue.
Please let us know if you are once you do.
Mihai AT&T Community Specialist
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