AT&T Internet 2020 SCAM FRAUD ALERT

@sandblaster You didn’t seem to read my entire post. The price of my Internet 18 did not change. AT&T voluntarily “upgraded my internet speed to Internet 24 at no cost to me”, so they said in an email they sent me. But then, surprise, my monthly bill suddenly increased. I didn’t authorize a change to my plan so they shouldn’t have changed it and they shouldn’t have charged me more. And when I asked to downgrade to get back to my previous price point, they said they could downgrade my internet speed but would still charge me the higher price. Which makes no sense. I know the promotional price with Spectrum will end in 24 months. That’s how I ended up at AT&T last time. So I’m sure in 24 months I’ll go back and they’ll try to compete to regain my business. This is nothing new... same ol’ game. But the way they advertised their “free upgraded speed benefit” was a complete lie. I’m sure many others don’t even realize they’re now paying more for something they didn’t even ask for.

They're telling me that they can downgrade my service to Internet 18 but the price increase will still apply.

Sorry if I misunderstood but I interpreted that to mean your internet 18 plan got a price increase. That seems to be the detail you are not understanding. I believe that email was their way of informing you that your old plan got a price increase. If so, disguising it in that “free upgrade” offer was crappy, yes, but if your plan did have a price increase, that’s what you were going to be billed whether you accepted the speed upgrade or not. Since you went ahead and switched to Spectrum, perhaps we’ll never know.

@sandblaster Again, you’re incorrect and if you’d read my entire initial post you’d understand. I quoted their email, word for word, which states they they upgraded by service to Internet 24 free of charge. I spent several hours on the phone with different representatives to confirm this and to try to find a resolution. To which, there was none; hence the switch in service providers.

Let me try:

It is my understanding that AT&T raised the price of Internet 18 and Internet 24 by $10. They gave you a free upgrade from the new, HIGHER, price of Internet 18, to the new, HIGHER, price of Internet 24. The prices of Internet 18 and Internet 24 are the same. The upgrade is free. The fact that they gave you the free upgrade on the same month they raised the price is unfortunately stupid.

@JefferMC Thank you. If that’s fact then: (1) You’re right, it is stupid. (2) They need to inform a LOT of their employees because I spoke to several and NONE were able to tell me this. Lol