Need a dedicated business account representative!
I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep? Are you kidding me? I'm supposed to articulate as an owner and network engineer, what I need to do to consolidate and extend some services with AT&T - and you can only provide me a front line script reader with pricing and promo info - to get my business to the next level? I don't think so. If AT&T cannot - or will not provide an account rep for internet changes, porting my voice service and restructuring my cellular service - then?... we will let contracts run out on the cellular side (a lot of them are about to expire) and find another vendor to do business with. It's that simple - so this 'email'?... is my last attempt to get this squared away. Let's see if I get human interaction or some sort of bot reply.
What type of service (Uverse, DSL, Landline, Wireless) & the account details:
- Need to do the following:
- provide a single account for internet, cellular and voice to two of our office locations
- have an account rep to do bi-annual reviews with for service updates and support
- restructure a combined plan to reduce overall costs from what they are presently