We can help look into this, @Nikki_Did

Let’s confirm you have the correct IP Address and then try resetting your router.  The reset can often resolve this.

If resetting does not resolve the issue, we have a few additional questions:

1. Are you having trouble accessing any other websites or browsing in general?
2. Are you trying to access the IP Address on a wireless device? If so, try an Ethernet-connected device like a laptop or computer if available.
3. What error message are you getting? Try clearing cache and cookies.

Please let us know if you need any additional assistance.

Meaghan, AT&T Community Specialist