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Smart Home Manager profile keeps turning off by itself
I have created a profile for my teenager. Supposed to turn off the Internet on his devices (phone, laptop, Xbox) at bedtime and not make Internet available to him again until morning,. It seems to work fine -- except for one big exception. On the profile, there is an on-off button (slide left for off, slide right for on). It seems to turn off by itself. I noticed a few days ago that it was off. I turned it back on. Today I see that it is off again. And yes, I have changed the password to my phone, so I don't think my teenager is changing it.
ATTHelp
Community Support
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231.7K Messages
2 months ago
Hi @terryhull7,
We understand that your profile keeps turning off on the Smart Home Manager. We're happy to help you.
We can help you with your Smart Home Manager profiles. Try deleting the profiles and adding them back and make sure that there are no other downtime schedules set up.
If you're setting them up from a mobile device, try uninstalling and reinstalling the app as well to refresh everything. Let's start with troubleshooting the mobile app. Please follow these steps:
Please give the above a try, and let us know if it helps, or if there is more we can help you with.
Thank you for reaching out to us on AT&T Community Forums.
Jennifer, AT&T Community Specialist.
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