Maymorris's profile

New Member


1 Message

Saturday, March 25th, 2023 1:40 AM

returned gateway verified

had to return a gateway........  They keep texting me that it's not been received.      Tracking shows it was received by them 10 days ago.      I keep calling the number & having to leave message or for them to return call  & now for 2 days no one has called back.     Is there a way to verify received on-line on my account?

Accepted Solution

Official Solution


Community Support


215.7K Messages

3 months ago

We can address your concern about the gateway you returned, Maymorris.


Once the gateway has been processed in our system, you'll receive a confirmation email. If you end up receiving an email that states you'll be charged for the gateway, let us know, and we'll submit a dispute for you.


If you need help with anything else, let us know.


Thanks for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.