Maymorris's profile

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1 Message

Saturday, March 25th, 2023 1:40 AM

returned gateway verified

had to return a gateway........  They keep texting me that it's not been received.      Tracking shows it was received by them 10 days ago.      I keep calling the number & having to leave message or for them to return call  & now for 2 days no one has called back.     Is there a way to verify received on-line on my account?

Accepted Solution

Official Solution

ATTHelp

Community Support

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215.7K Messages

3 months ago

We can address your concern about the gateway you returned, Maymorris.

 

Once the gateway has been processed in our system, you'll receive a confirmation email. If you end up receiving an email that states you'll be charged for the gateway, let us know, and we'll submit a dispute for you.

 

If you need help with anything else, let us know.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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